Kayja Solutions

Operations check

Eleven questions. No call, no sign-up.

Most people who run a small operation already know something is eating their week. What is harder is naming which thing, and whether it is worth fixing.

Answer these and you will see, on this page, which operational problems your answers point at — free, with nothing to fill in but the questions. The full report, with a practical first step for each problem, is emailed to you.Your score is calculated privately in your browser. None of your answers are sent to us unless you request the full emailed report.

0 of 11 answered

  1. 1.In the last month, has an enquiry or job gone missing, or been answered late enough that you probably lost it?
  2. 2.Are you owed money you have not chased because chasing is awkward or you have not got round to it?
  3. 3.If the person who knows how things run were off for two weeks, what would break?
  4. 4.When a customer asks where their job is, how many people do you have to ask to find out?
  5. 5.Do things you have promised ever slip because nobody was tracking the date?
  6. 6.Do you track certificates, training or insurance that expire?
  7. 7.How much of your own admin happens after 6pm?
  8. 8.When you win a new client, how much of the setup is repeated work you have done many times before?
  9. 9.Do you run a rota, and has a shift ever gone uncovered?

Your tools

Any fix has to start from the software you already have, so we ask what that is. These two do not change which problems your answers point at.

10.Which of these does the business run on today? Tick all that apply.
11.Does anyone type the same information into more than one place?

Answer at least one question first.