Digital Operations · UK businesses

Find where your digital customer journey is losing enquiries, trust and time.

Kayja helps established businesses improve the websites, customer touchpoints, reputation processes, automation and follow-up systems that customers see and staff depend on—without making you coordinate several disconnected suppliers.

Book a free 15-minute discovery call See what the diagnostic includes ↓

This may be a good fit if

You run an established owner-managed or leadership-led business.
A new customer is valuable enough to justify improving conversion and follow-up.
Enquiries, customer information or internal hand-offs are being lost between people or systems.
Your website, online profiles, reporting or automation feel fragmented.
Negative reviews or comments create risk and nobody clearly owns the response.
You want a practical diagnosis before committing to a larger implementation project.

Private Digital Operations Diagnostic

Diagnose the problem before investing in a large solution.

We review the customer journey and the operational hand-offs behind it, speak with you about how enquiries and customer information are managed, and identify the improvements most likely to strengthen trust, response quality and owner visibility.

What the diagnostic examines

Your website and the path a prospective customer takes.
How enquiries are captured, assigned, followed up and closed.
Customer-facing automation, reporting and operational information flows.
Google, Trustpilot and relevant social-review risks, responses and credibility signals.
Where customers lose confidence, staff repeat work or ownership becomes unclear.
Three prioritised improvements with a practical action plan.

Fixed-fee diagnostic

Founder's Rate

£250+ VAT

Available for purchases completed before 30 November 2026.

Standard price

£500+ VAT

The standard diagnostic fee once the Founder's Rate window closes.

You receive a concise written diagnosis, a prioritised action plan and a private findings-review call. The free discovery call comes first. You pay only after we confirm that the diagnostic is appropriate, agree the scope with you in writing and you choose to proceed. Diagnostic work begins after payment clears and you book the private kickoff.

Implementation credit

If you proceed with an implementation Statement of Work arising directly from the diagnostic, the amount you actually paid for the diagnostic—£250 or £500—will be credited against the final implementation invoice. The Statement of Work must be signed within 30 calendar days of the findings review and the implementation project must have a minimum value of £1,500. The credit is non-transferable.

Value guarantee

The guarantee that applies is the paragraph matching the fee you paid.

Founder's Rate purchase (£250)

If, at the conclusion of the findings review call, you do not believe the diagnostic provided at least £250 in actionable value to your business, we will refund the £250 fee in full. This guarantee applies exclusively to the diagnostic fee and must be invoked during or immediately following the findings review call.

Standard-price purchase (£500)

If, at the conclusion of the findings review call, you do not believe the diagnostic provided at least £500 in actionable value to your business, we will refund the £500 fee in full. This guarantee applies exclusively to the diagnostic fee and must be invoked during or immediately following the findings review call.

Refunds: Fully refundable if cancelled at least 48 hours prior to kickoff, or if the findings fail to deliver value (must be invoked during the findings review).

This is a business-to-business engagement. There is no obligation to continue into implementation. If we do not identify a commercially worthwhile problem that we are suited to diagnose, we will say so.

A clear route from concern to decision

Free discovery call

A focused 15-minute conversation to understand the concern, establish whether there is a suitable operational problem to diagnose and decide whether the next step is worthwhile.

Written scope and payment

If the fit is right, we confirm the diagnostic scope in writing. You decide whether to proceed and pay the agreed diagnostic fee before any diagnostic work begins.

Private kickoff and diagnosis

After payment clears, you receive the private kickoff-booking link and preparation questions. We then examine the agreed customer journey, systems, hand-offs, reputation process and evidence.

Report and findings review

Once the report has passed human approval, you receive a secure private link and book the findings-review call. The link expires 14 days after issue, encouraging timely review while limiting unnecessary exposure of your business information.

Decide what happens next

You leave with three prioritised improvements and a practical action plan. You can implement them internally, use another provider or ask Kayja to prepare a separate implementation proposal.

Security and evidence handling

Practical access without handing over your master passwords.

We never ask for or accept master passwords. All required access must be provided via delegated or guest accounts. All provided evidence and operational data will be securely deleted 30 days after the engagement closes, unless an implementation sprint is commissioned.

Your report is never published as an open web page. The private report link expires 14 days after issue and requires your verified email address or a unique secure token. If you need access after expiry, Kayja will review and manually reissue it.

Review and reputation operations

Protect trust before a difficult review becomes a business crisis.

We help you establish a calm, accountable process for monitoring public feedback, responding professionally, resolving genuine complaints and escalating serious reputational threats.

Monitor

Define who checks Google, Trustpilot and relevant social channels—and how quickly they act.

Respond

Establish brand-safe response guidance, approval rules and a route from public acknowledgement to private resolution.

Escalate

Separate ordinary complaints from spam, misinformation, safety allegations and potential legal or reputational crises.

Learn

Turn recurring complaints into operational improvements and track themes, response times and outcomes.

We do not promise to remove genuine criticism, manufacture positive reviews or argue with customers online. Reviews are reported only where there is a credible platform-policy breach. Sensitive legal or crisis matters are escalated to an appropriate specialist.

Start with a private conversation

Tell us where the customer journey feels weaker than the business behind it.

Kayja Solutions works with established businesses across the UK. Submit a short note and you will receive an immediate automated acknowledgement. Kolawole Ogunsakin will provide a proper human response within two working days.

Prefer to choose a time? Book the free 15-minute discovery call →